Tourist Information & Support
You can find detailed information, inspection reports from certified bodies and numerous tips on accessible travel in and around Hamburg at hamburg-travel.com/barrier-free-travel. Our service team is also at your disposal to answer any questions or queries you may have, whether that be in person, via e-mail or over the phone.
Information by e-mail and telephone
- E-mail: You can reach our friendly service team at barrierefreiheit@hamburg-tourismus.de.
- Telephone: You can reach our Sales & Service Centre on +49 (0) 40 300 51 851
Local accessibility in Hamburg
- Tourist Information at Hamburg Central Station: Kirchenallee main exit
- Tourist Information at the Port of Hamburg: St. Pauli Landungsbrücken between bridges 4 and 5
- Tourist Information at the airport: Hamburg Welcome Center Hamburg Airport, Airport Plaza between terminals 1 and 2