Tourist Information & Support
You can find detailed information, inspection reports from certified bodies and numerous tips on accessible travel in and around Hamburg at hamburg-travel.com/barrier-free-travel. Our service team is also at your disposal to answer any questions or queries you may have, whether that be in person, via e-mail or over the phone.
Information by e-mail and telephone
- E-mail: You can reach our friendly service team at barrierefreiheit@hamburg-tourismus.de.
- Telephone: You can reach our Sales & Service Centre on +49 (0) 40 300 51 851
Local accessibility in Hamburg
- Tourist Information at Hamburg Central Station: Kirchenallee main exit
- Tourist Information at the Port of Hamburg: St. Pauli Landungsbrücken between bridges 4 and 5
- Tourist Information at the airport: Hamburg Welcome Center Hamburg Airport, Airport Plaza between terminals 1 and 2
Are there any exceptions to the culture and tourism tax?
Exceptions are generally not provided for. Minors are also covered, as are overnight stays in youth hostels or day rooms in hourly hotels. The only decisive factor is that accommodation is provided for a fee. Only the absolute low-price sector is not subject to the culture and tourism tax if the net charge for the overnight stay is 10 euros or less per person. Accommodation for persons in special social situations, e.g. in hospitals, rehabilitation clinics, retirement and nursing homes, hospices and similar facilities, is not considered overnight accommodation within the meaning of the law.
