Hamburg Welcome Center (Airport)

© Hamburg Airport / Oliver Sorg
© Hamburg Airport / Oliver Sorg

We are here for you

The Welcome Center welcomes you as the first point of contact at Hamburg Airport. At the service and information centre, the service staff will support you in all matters relating to your journey and the perfect stay in Hamburg. In addition to the Hamburg CARD, you can expect event tips, hotel recommendations or ticket bookings for events, Hamburg experiences and tickets for public transport.

How to reach us:

Opening hours:

Monday – Tuesday: 9 a.m.– 4 p.m.

Wednesday – Friday: 8 a.m. – 4 p.m.

Saturday – Sunday: closed

Location:

Flughafenstraße 1
22335 Hamburg

Website:

www.hamburg-airport.de/en

 

Our service for you

  • Insider tips and tailored advice for your stay in Hamburg
  • City maps and high-quality brochures
  • Detailed advice on the Hamburg CARD - the discovery ticket for the city
  • All information on flying
  • Tickets for local public transport, bus tickets to Kiel, the Niedersachsenticket and tickets for harbour and city tours can be booked.
  • Fax and copy service of travel documents and papers
  • Safekeeping of valuables or important documents
  • Acceptance and return of lost property

Directions

Touristinformation Airport Office

Flughafenstraße 1
22335 Hamburg

Travel options

For the perfect arrival

For the best access to our services, the Welcome Center can be reached from both the public area of the airport and the baggage claim area. Please note the different locations and opening hours of the Hamburg Airport Welcome Center for airport visitors and passengers. The Info Points on the departures level complement our information services.

  • Public transport S-Bahnline S1 to stop Hamburg Airport. Buslinies 274, 292, 392, 606.
  • Car Via the A7, exit Schnelsen Nord, and continue on the Flughafenumgehung / Zeppelinstraße or via Hamburg city centre.
  • Parking Online parking reservation, short-term parking.
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