Next stop - Hamburg! Long-distance railway stations in Hamburg
The three long-distance train stations north of the Elbe offer travellers efficient connections to national and international destinations.
Hamburg Hauptbahnhof: Hamburg Hauptbahnhof is the city's central long-distance railway station and has a variety of shops, restaurants and service facilities, including the Hamburg Tourismus tourist information centre.
Hamburg-Dammtor: Hamburg-Dammtor station is located close to sights such as the Binnenalster and Planten un Blomen. The station also offers good connections to the exhibition centre.
Hamburg-Altona: Hamburg-Altona station is located in the west of the city and is a modern long-distance station that offers travellers a good connection to the North Sea.
Frequently asked questions about booking
So that you can enjoy your trip to Hamburg, you will find tips for your booking and answers to the most frequently asked questions here.
What does special offer 1st class mean and how can I book it?
In the booking period 11.06.-31.08.2024, you will receive discounted prices in 1st class for the travel period 16.07.-15.09.2024. These are displayed directly in the results under 1st class when you search for your desired travel dates and rail connection. You have a direct price comparison with 2nd class and benefit from the special offer price.
We are travelling with more than 5 people. How can I make a booking?
In order to offer you the best possible service, please contact our Hamburg experts. You can reach our Hamburg Sales & Service Centre from Monday to Friday 9 a.m. - 5 p.m. on 040 / 300 51 701.
How long before my planned arrival do I have to book?
A pre-booking period of at least 7 days is required so that the booking can be made and the travel documents can be sent to you in good time.
How can I book for 3 or 5 people (double and single room)?
Please contact our customer service with your enquiry by phone or email. We will provide you with a non-binding travel offer or will be happy to call you back if you give us your telephone number.
I wanted to reserve several rooms in separate bookings, why was this not successful?
For example, if you wanted to book two rooms for different people and you are shown that the second booking was not successful, this may be due to a quota exhaustion. Our customer service has additional options for making multi-person bookings. Ideally, you should contact us by telephone or e-mail before making your booking.
Do I have to enter the names of all travellers?
Only one traveller (main traveller/client) is required per booking of up to 4 persons. If you book travel cancellation insurance through us, all travellers must be named. Please note that your DB tickets are not transferable to third parties.
Can I book the trip for another person?
Please book the journey in the name and address of the actual traveller. Use your own e-mail address as the contact address for sending the train tickets.
Does the journey have to have the same departure and destination station (start and end point of the journey)?
You can only book journeys via the website that have an identical departure and destination station.
Can I take out travel insurance when I book?
In the booking section, it is possible to take out various travel insurance policies, which are brokered by HanseMerkur Reiseversicherung.
Frequently asked questions about travelling by train
Here you will find information to help you choose the right rail product for your journey.
What should I do if the train connection I have booked is no longer available?
If there is a timetable change after booking, Deutsche Bahn will cancel the train connection for your ticket. Your train ticket will remain valid, even for an alternative connection on the booked route. You can rebook your seats free of charge at any DB Travel Centre throughout Germany. We recommend that you check your train connection via www.bahn.de at least 7 days before travelling.
Was ist der Unterschied zwischen Spar- und Flexticket?
What is the difference between economy and flexi-tickets?
What happens if I can no longer catch my connecting train?
If you do not reach your connecting train on time due to a Deutsche Bahn delay, Deutsche Bahn will cancel the train connection for your ticket and you can use your ticket to take the next alternative train connection to your destination. We recommend that you check your train connection via www.bahn.de at least 7 days before travelling.
What rights do I have as a passenger if my train is cancelled or delayed?
If a train is delayed or cancelled and you arrive at your destination late as a result, please ask Deutsche Bahn to confirm this on site if possible. You can also obtain this confirmation at any Deutsche Bahn Service Centre afterwards, together with the completed passenger rights form and your train tickets. You will receive a flat-rate compensation from DB Dialog GmBH from Deutsche Bahn for delays > 60 minutes. Please contact kundendialog@bahn.de (DB Dialog GmbH customer centre). At the same time, please inform us of the service disruption by telephone or e-mail. Existing evidence/documents must be submitted to us at the same time as this message.
Do I receive a seat reservation directly when I book?
The reservation of a seat is included in the price of the journey, subject to availability. Your seats are automatically generated when you book. Seats are allocated by Deutsche Bahn according to the best seat procedure. If, for system-related reasons, it is not possible to reserve a seat on the connection you have booked, you can make a reservation free of charge at any DB Travel Centre using your original ticket. Seats are automatically generated via the Deutsche Bahn interface at the time of booking with a pre-booking period of up to 6 months. If there are more than 6 months between booking and departure, you can make the reservation retrospectively and free of charge at a DB Travel Centre anywhere in Germany.
What is the City-Ticket?
The City-Ticket allows you to travel flexibly between your home, hotel and railway station on the day of arrival and departure within the respective area of validity. Please note that the City-Ticket is not a day ticket and is only valid for journeys within Germany. Depending on the ticket booked or the station of boarding, it is included in almost all travel packages. Please also find more information at: www.bahn.de/angebot/weiterreise/city-ticket
When will I receive my tickets for the outward and return journey with Deutsche Bahn?
Your tickets for the outward and return journey will be sent automatically to the e-mail address you provided when booking once payment has been made in full. Please make sure that the e-mail address provided is correct and that the spam filter settings are set so that e-mails sent to this address can be received. Please contact us in good time before you start your journey if you have not yet received your tickets from us. Please note that you will not be able to start your journey if you do not receive train tickets from us for your outward and return journeys.
How do I get my train ticket and what do I need to bear in mind?
After booking, you will receive a booking confirmation and at the same time a security certificate in accordance with § 651 k BGB. After full payment of the tour price, you will receive your train tickets by e-mail. Please ensure that the e-mail address you have provided is correct and that the spam filter settings are set so that e-mails sent to this address can be received. You will receive the remaining travel documents by post. Please make sure that the e-mail address you have entered is correct and that the spam filter settings are set so that e-mails sent to this address can be received.
Why is only my name on the ticket for the outward and return journey with Deutsche Bahn, even if there are other people travelling with me?
As part of our travel packages, the Deutsche Bahn ticket for up to 5 people only requires the name of the client or the main traveller. Please note that your documents are not transferable to third parties.
