The Sales Department
“We focus on the Hamburg experience and make Hamburg bookable. Thus, we are testing product quality right in the market, while at the same time enhancing local value creation.”
– Thorsten Teschner, Head of Sales
At HHT, marketing and sales are closely integrated, and this offers powerful opportunities in terms of marketing Hamburg. HHT offers interested individuals a wide and varied range of Hamburg-related products and services. This includes e.g. a large number of travel programmes, the Hamburg CARD, as well as a rich choice of guided tours. In addition, HHT is continuously working on developing new products that are aimed at further sharpening HHT’s profile as a quality supplier.
Product Management and Product Development
The Product Management Department sees itself as a development, coordination and innovation unit for all commercial HHT products. The department is in charge of HHT’s entire product portfolio, it provides impetus for product development and controls HHT’s sales-related marketing activities. This includes e.g. the Hamburg CARD, which is extremely popular among customers.
Digital & Internet
HHT’s online presence at www.hamburg-tourism.de offers the most comprehensive Hamburg- related booking and information services available. The website is aimed at generating added value for customers by combining topical content and features with the sale of products that can be booked online. As part of this, we also take care of coverage channels as well as performance marketing.
Hamburg Sales & Services Centre
The HHT’s service portfolio further includes the internal Sales and Services Centre, the tourist information at the central railway station as well as the Info Point at the Chilehaus, a UNESCO World Heritage Site. Our members of staff see their work as handing out Hamburg’s business card, and their services are divided into two main strands: first, they provide information on the comprehensive range of tourist attractions available in the Hamburg Metropolitan Region. Second, they analyse the customer's needs with a view to compiling customised Hamburg trips. The Sales and Services Centre is dedicated to achieving a high level of customer satisfaction and thus retaining customers also in the long term.