Mercure Hotel Hamburg City

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Located directly on the canal, the Mercure Hotel offers its guests typical Hanseatic flair and spoils them with international dishes in the bistro.

The 4 star Mercure Hotel Hamburg City offers 187 air-conditioned non-smoking rooms with free WiFi access, Sky TV channel use as well as safe and minibar. It´s allowed to bring along pets for a fee.
The bistro offers regional and international food. The whole hotel is up to the topic of „Hamburg press“ regarding the decoration. Small snacks and coffee specialties can be bought at “Coffee Fellows”. The swimming KAI10, an event location which is only bookable for closed groups, belongs to the hotel as well. Six conference rooms as well as a parking garage (subject to a charge) complete the range.

From September 30th the hotel's underground car park will be renovated by March 31, 2025.
Construction noise is to be expected from Monday to Friday from 9 a.m. to 5 p.m.
There are only limited garage spaces available during the renovation phase.

Notice

Vom 30.9. bis zum 31.3.2025 wird die Tiefgarage des Hotels saniert. In der Zeit von Montag bis Freitag von 9 - 17 Uhr ist mit Baulärm zu rechnen. Während der Sanierungsphase stehen nur begrenzt Garagenplätze zur Verfügung.

Hotel facilities

Food and drink

  • Bar Available
  • Restaurant Available

Special features

  • Baby cot Available
  • Business centre Available
  • Fitness room Not available
  • Child-friendly Available
  • Conference rooms Available
  • Safe-deposit box at the front desk Available
  • Wireless LAN Available
  • Spa / Wellness area Not available
  • Bicycle parking open Not available
  • Luggage storage Available
  • Non-smoking rooms Available
  • Sauna Available
  • Lift / Elevator Available
  • Air conditioning Available
  • Smoking rooms Not available
  • Bicycle rental at hotel Available
  • Bicycle storage Not available

Room furnishings

  • Hair dryer Available
  • Cosmetic mirror Available
  • Minibar in room Available
  • Pay TV Available
  • Safe-deposit box at the front desk Available
  • Desk Available
  • TV Available
  • Sat TV / Cable Available
  • Telephone Available
  • Radio Available
  • Windows can be opened Available
  • Coffee-/tea-maker in room Available
  • Sound-proof windows Available
  • Wake-up service Available
  • Wireless LAN Available
  • Air conditioning Available
  • Bath / toilet Available
  • Shower / toilet Available

The room furnishings may differ depending on selected room category.

Parking

  • Hotel garage (26 €) Available
  • Car park at hotel (26 €) Available

Services

  • Luggage service Available
  • Night porter Available
  • Room service Available
  • Shoe shine machine/service Available
  • Wake-up facility Available
  • Laundry service Available

Check-in:
03 p.m.
Check-out:
12 p.m.
Reception:
Die Rezeption ist 24 Stunden besetzt.
Languages:
German, English
Method of payment:
Diners, EC, Mastercard, Visa, AmEx
Breakfast:
Breakfast buffet
Number of rooms:
187 (12 Suites/StudiosDistributed over 6 floors)

Reviews

4.4 of 5 (1019 reviews)
Recommendation
93%
Average rating
4.4 of 5

Based on 1019 reviews

Overview of points
Hotel
4.4 of 5
Room
4.4 of 5
Service
4.6 of 5
Gastronomy
4.3 of 5
Price/Performance
4.3 of 5
4.3 of 5
07.01.2025

Positive:

Negative:

4.1 of 5
04.12.2024

Positive:
- Gute Lage mit Anschluss S3/ Bus 3 zur City - Zimmer (6. OG = ganz oben) mit Blick auf Hamburg - Bis auf eine Dame am Empfang sehr freundliches Personal - Ambiente mag vielleicht nicht jeder, uns hat es gefallen

Negative:
- Hohe Zusatzkosten Parkplatz (26 €/ d); zudem Kapazität w/ Umnau Tiefgarage knapp - Geräuschvolle Schränke/ Minibar (Metallcontainer) - Dame beim Check-In "hanseatisch kühl" freundlich

4.6 of 5
13.11.2024

Positive:
très content de l'hôtel Personnel du petit déjeuner très gentilles et souriant

Negative:
réception j'ai trouvé pas terrible je suis rester coincé dans l'ascenseur 5min et j'ai sonner l'alarme et taper a la porte personne n'ai venu par chance j'ai réussi a ouvrir les portes la réponse de la réception ha ok je vais voir pour envoyé quelqu'un (pas très content )

4.3 of 5
12.11.2024

Positive:

Negative:

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Languages

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