FAQs about the Hamburg CARD

On site in Hamburg

• Tourist information centres in Hamburg (main station, harbour, airport)
• HVV ticket machines, service points and buses
•  Many Hamburg hotels, youth hostels and ticket offices

From home

• Print@home ticket: The Print@home ticket will be sent to you by e-mail immediately after booking so that you can print it out at home.
• Mobile phone ticket: For the mobile phone ticket, enter your mobile phone number in the field provided when booking and you will receive the ticket directly as a text message on your smartphone.
•  App ticket: You can buy the Hamburg CARD directly in the free "Hamburg - Experience and Save" app. 

Please note that Print@home, mobile phone and app tickets are personal and cannot be exchanged or returned.

Please note that Print@home, mobile phone and apptickets are personal and cannot be exchanged or returned.

You will receive the online ticket for self-printing directly as a PDF file by e-mail so that you can print it out as a DIN A4 ticket.

You will receive the mobile phone ticket as a text message directly to your smartphone and can access it via the link. To do this, enter your mobile phone number in the booking process.

You can buy the app ticket directly in the free app "Hamburg - Experience and Save".

The Hamburg CARD is valid immediately for the date you have selected. For security reasons, it is personalised and only valid in the presence of the named person (one name is entered per card - even for group cards). For technical reasons, they cannot be exchanged or returned.

No, the Hamburg CARD does not need to be validated. As a print@home ticket and in the free "Experience & Save" app, the Hamburg CARD is automatically valid from the start date you select.

Register with StadtRAD Hamburg and benefit from particularly attractive conditions. The first 30 minutes of each journey are always free, after that you only pay €0.08 per minute instead of €0.10, saving you 25%. If you have a smartphone, you can use the StadtRAD app to directly display the available bikes and stations in your neighbourhood. It only takes a few clicks to rent your favourite bike. To redeem the Hamburg CARD discount, register here and enter the code HAMBURGCARD under "Promotional code: redeem now". The procedure is identical to direct registration in the Stadtrad app.

*A one-off registration fee of €5.00 must be paid. In return, you will receive €5.00 travel credit. From the 13th month, an annual fee of €5.00 is due.

No, the Hamburg CARD is not transferable. For security reasons, it is personalised and only valid in the presence of the named person (one name is entered per card - even for group cards).

Yes, you can gift the Hamburg CARD as a voucher. Click here for the Hamburg Voucher.

• On our Homepage
• If you have any questions, please do not hesitate to contact us by phone at 040-300 51 300
• Information is also available at all sales outlets, see question 5

No, unfortunately not. The discounts always apply to the standard price, and student or senior discounts, for example, cannot be further reduced. Discounts can only be received when purchasing at the venue. Simply present your Hamburg CARD and save money.

With the Gourmet upgrade, you save on over 100 culinary offers such as restaurants, cafés, bars and much more. You can add it to your Hamburg CARD directly during the booking process.

The validity of the upgrade depends on the duration of your Hamburg CARD, you can book the Schlemmerglück together with the Hamburg CARD or at a later date during its validity.

You will receive the Gourmet upgrade as a Print@home ticket after booking. In the free "Hamburg - Experience and Save" app, you can purchase the Gourmet upgrade directly in conjunction with the purchase of a Hamburg CARD as a supplement. Please note that the Gourmet upgrade is personal and cannot be exchanged or returned.

You decide flexibly on the spot where you use your benefits and discounts. Identify yourself as the holder of the Hamburg CARD Gourmet upgrade at the participating partners before ordering. For easy redemption, simply use our free "Hamburg - Experience & Save" app. Duplication of discounts is not possible. Discounts are only granted by the provider.

The following services are included in the Maritime upgrade:

• Free ticket for a one-hour harbour cruise with the Rainer Abicht shipping company
• Free admission to the Rickmer Rickmers museum ship at the jetties
• Start code for a digital city rally

The validity of the upgrade depends on the duration of your Hamburg CARD. You can book the Maritime upgrade together with your Hamburg CARD or at a later date during its validity.

You can obtain the Maritime upgrade from us on the website as a Print@home ticket. In the free "Hamburg - Experience and Save" app, you can purchase the harbour love upgrade directly in conjunction with the purchase of a Hamburg CARD as a supplement. Please note that the Maritime Upgrade is personal and cannot be exchanged or returned.

You decide flexibly on site when you use the tickets. The ticket can be used once for the entire period of validity of your Hamburg CARD. Payment or transfer in the event of non-redemption of the services and cancellations are not possible. Further details on the partners and redemption can be found here. 

Yes, you can book the upgrade in our Hamburg - Experience & Savings app at a later date. The validity depends on the remaining duration of your Hamburg CARD.